Privacy Policy

Our Privacy Philosophy

Just as our Bamboo Rib fabrics are intentionally soft and our Adaptable Bras are designed for real life, our privacy practices are intentionally transparent. We collect only what we need to serve you better, protect it with industry-standard security, and never use your information in ways you wouldn’t expect.

Information We Collect

We collect information to provide you with the best possible shopping experience, from finding your perfect fit to delivering your order worldwide (except where carrier restrictions apply).

Information You Provide Directly

• Account Information: Name, email address, password (encrypted), and preferences when you create an account
• Order Details: Shipping address, billing address, phone number, and product selections
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant gateways; we never store full card numbers)
• Communication: Messages sent to our customer service team at [email protected]
• Preferences: Size preferences, style interests, and wishlist items

Information Collected Automatically

• Device & Browser Data: IP address, browser type, device type, and operating system
• Usage Information: Pages visited, products viewed, time spent on site, and referral sources
• Location Data: General location (country/region level) to show appropriate products and shipping options

Information From Third Parties

• Payment Processors: Confirmation of transactions from PayPal, Visa, MasterCard, or JCB
• Shipping Partners: Delivery confirmation and tracking updates
• Analytics Services: Aggregated data about site usage patterns

How We Use Your Information

We use your information with the same care we put into designing our Cozy Luxe sets—thoughtfully and purposefully.

• To Process Your Orders: Fulfill purchases of Boxer Briefs, Board Shorts, Essential Soft Bras, or any other products
• To Communicate With You: Send order confirmations, shipping updates, and respond to inquiries
• To Improve Our Products & Services: Understand preferences to develop better-fitting Compression wear or new Beachwear & Accessories
• To Personalize Your Experience: Recommend products like Bralettes or Bottoms that match your style
• To Secure Our Services: Protect against fraud and unauthorized access
• To Comply With Legal Obligations: Meet tax, regulatory, and law enforcement requirements

Data Sharing & Disclosure

We treat your data with the same respect we extend to all our customers—globally inclusive and carefully protected.

Service Providers

We share minimal necessary information with trusted partners who help us operate:

• Payment Processors: Secure transaction handling (PayPal, card networks)
• Shipping Carriers: Delivery services to get your order to you
• IT & Security Providers: Infrastructure and protection services
• Customer Support Tools: To respond efficiently to your inquiries

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of TomboyX Sales, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, always subject to privacy protections.

Data Storage & Security

We protect your data with the same seriousness we apply to payment security—where every transaction is encrypted and PCI-DSS compliant.

• Encryption: SSL encryption protects data in transit, just like our checkout process
• Secure Storage: Data stored on protected servers with access controls
• Payment Security: PCI-DSS compliant payment processing; we never store full card details
• Access Limitations: Employee access restricted to need-to-know basis
• Data Retention: We keep information only as long as necessary for business, legal, or tax purposes

While we implement robust security measures, no online system is 100% secure. We continuously monitor and update our protections to guard your information.

Your Rights & Choices

Just as you have choices in our Collections—from Bikinis & Tangas to Hats & Accessories—you have control over your personal information.

Access & Correction

You can access and update your account information anytime by logging into your account on our website.

Marketing Communications

You can opt out of marketing emails by clicking “unsubscribe” in any email or adjusting preferences in your account.

Account Deletion

You may request account deletion by contacting us at [email protected]. Note that we may retain certain information for legal or operational needs.

Do Not Track

Our website does not currently respond to “Do Not Track” browser signals. You can manage tracking through cookie preferences (below) or browser settings.

Regional Rights

Depending on your location, you may have additional rights under regulations like GDPR (EU), CCPA/CPRA (California), or other data protection laws. We respect these rights globally, regardless of shipping restrictions to certain regions.

Cookies & Tracking Technologies

We use cookies and similar technologies to make your shopping experience smoother—like remembering your cart items or size preferences.

Types of Cookies We Use

• Essential Cookies: Required for site functionality (shopping cart, checkout)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how customers use our site to improve it
• Marketing Cookies: Show relevant ads for products like our Boy Shorts or Clothing collections (with your consent)

Managing Cookies

Most browsers allow you to control cookies through settings. You can usually delete existing cookies or block new ones. However, disabling essential cookies may affect site functionality, including checkout.

We may use analytics services like Google Analytics to understand site usage. These services collect data anonymously and aggregatedly to help us improve.

International Data Transfers

As a global brand shipping worldwide (with some carrier restrictions in Asia and remote regions), your information may be transferred to and processed in countries outside your own, including the United States where our warehouse is located in Washington. We ensure appropriate safeguards are in place for these transfers.

Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. We’ll post the updated policy on our website with a new “Last Updated” date. For significant changes, we may provide additional notice via email or website banner.

We encourage you to review this policy periodically to stay informed about how we protect your information.