Returns & Exchanges

Our Return & Exchange Promise

Just as our mission is to deliver comfort and style worldwide, we aim to make the returns process clear and hassle-free. You have 15 days from the date you receive your item to initiate a return or exchange.

The Simple Process

1. Initiate Your Request
   Email our customer care team at [email protected] within the 15-day window. Use the template below to make sure you give us all the info we need to help you quickly.
2. Wait for Instructions
   Within 2 business days, we’ll reply with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Please do not send anything back without this authorization.
3. Ship It Back
   Pack the unused, unwashed item in its original packaging (if possible). Include the original packing slip or a copy of your order confirmation. Ship the package to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our Washington warehouse.
4. We Process & You Get Your Refund/Exchange
   Once we receive and inspect your return (typically within 5-7 business days of arrival), we’ll process your refund or ship your exchange. We’ll send you an email notification.

Refund Timeline & Method

We process refunds with the same care we take in crafting our Essential Soft Bras and Boxer Briefs.

• Timeline: Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Method: Refunds are issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal). If you paid via PayPal, the refund will go back to your PayPal account. Please note that depending on your bank or card issuer, it may take an additional 2-5 business days for the refund to post to your account.

Exchanges

Want a different size or color in our Compression wear or Board Shorts? We’re happy to help!

• Follow the same process as above, stating clearly in your email that you’d like an exchange and specifying the desired item, size, and color.
• If the exchange item is of higher value, we’ll invoice you for the difference. If it’s of lower value, we’ll refund the difference.
• We will ship the exchange item once the return is received and approved. Standard or Free Shipping (EMS) rates apply based on your new order total.

Items That Cannot Be Returned or Exchanged

For health, safety, and hygiene reasons, and to align with our commitment to sustainability, the following items are final sale and cannot be returned or exchanged:

• Hats & Accessories (for hygiene reasons)
• Beachwear & Accessories (specifically, Bikinis & Tangas that have had the hygiene liner removed or are not in original, unused condition)
• Any item that is not in its original condition: worn, washed, altered, or damaged.
• Items purchased during a final sale or clearance event (will be clearly marked at purchase).

This policy ensures the safety and integrity of our products for all our customers, reflecting the respect inherent in our Collections.

Return & Exchange Request Email Template

Copy, paste, and fill in the details below to send your request to [email protected].